Choose Your Region and Language

NA
English
EMEA
English
LA
English
Asia
English

Regional Websites

Choose Your Region and Language

NA
English
EMEA
English
LA
English
Asia
English

Regional Websites

Magnetek Support Services

Magnetek-Service-Support-Hero-2

Magnetek-Brand Aftermarket Product Support & Repair

Over 150 years of combined experience means we have the expertise to skillfully serve your application needs before, during, and after we complete a project. With products designed to maximize the performance of your material handling system, start-up and field assistance, programs designed to train employees on optimal product usage, and quick, value-driven product repair and recertification, Magnetek is able to assist you with the highest level of service.

Magnetek's highly trained team offers superior aftermarket support. Call 1-866-MAG-SERV (1-866-624-7378) for support and troubleshooting 24/7/365.

Spectrum Analysis

Whether you are looking to diagnose current RF issues, expand your current radio control operations, or commission a new facility, Magnetek’s Spectrum Analysis Service helps you navigate what’s “in the air,” reducing RF interference and costly troubleshooting.

EMG Authorized Repair Center

Keep your ELDRO® and ELHY® brake thruster up and running at peak performance levels with Magnetek's Prefered Authorized repair services. Our technicians are factory trained to refurbish and repair your ELDRO and ELHY thrusters to ensure brake thrusters are operating safely and efficiently.

E-FORCE Wind Turbine Inverter Replacement

Buy E-FORCE® Wind Turbine Inverter replacement units and parts from the original designer and manufacturer—Magnetek. We developed the products, own the patent, assemble and dynamically test in our U.S.A. E-FORCE facility.

Four Simple Steps for Service

  1. Give us a call at 1-866-MAG-SERV (1-866-624-7378) for support and troubleshooting 24/7/365.
  2. Obtain an RMA number (Registered Price Book users can access the RMA form online by logging into the Price Book and clicking on the RMA Repair Request link).
  3. Ship your products to our convenient facilities in Menomonee Falls, Wisconsin; Bridgeville, Pennsylvania; or Brampton, Ontario, according to the RMA confirmations
  4. We repair your prodcuts and send them back to you, so you are back up and running quickly. 

See our Online Price Book for specifics regarding availability, pricing, standard and expedited turn-around times, and warranty periods.

Customer Service Phone

Additional Support Information

 

  Phone Email Webpage
AC & DC Controls - DriveMD® 1-866-624-7378 mhcustomerservice
@magnetek.com
DriveMD®
AC & DC Brakes - BrakeMD®  1-866-624-7378 mhcustomerservice
@magnetek.com
BrakeMD® & Quick-Ship Program
Radio Remote Controls 1-866-624-7378 mhcustomerservice
@magnetek.com
N/A
Mining Certification & Support 1-262-783-3500 miningservice
@magnetek.com
N/A
Contract Services 1-800-288-8178 mhcustomerservice
@magnetek.com
N/A
Yaskawa Authorized Service Provider (ASP) 800-288-8178 yaskawaasp
@magnetek.com
ASP Program for Yaskawa Drives

 

AC & DC Controls - DriveMD®
We fix Magnetek-brand controls fast and we fix them right. We work to diagnose problem areas, replace components, and provide recommendations for commonly worn parts to maximize your uptime. We test your controls prior to return to service. Recertification services are also available. For mission-critical applications, certain Magnetek control products are eligible for expedited service. Learn more

AC & DC Brakes - BrakeMD®
We remake your brake with quick and cost-effective repair. We can rebuild your Magnetek-brand brake to like-new condition with factory original parts. Brakes will be returned to you inspected, cleaned, repainted, and entirely reassembled with replacements for worn or damaged parts. Upon completion, your brake is thoroughly tested and recertified to the original specifications. Learn more.

If your Magnetek brake is in need of replacement and qualifies for the Quick-Ship Program, we can send you a pre-assembled, off-the-shelf Mondel brake the day after we receive your request.

Radio Remote Controls
When you need your radio remote control repaired, go right to the source. We strive to streamline diagnosis and turnaround for repairs of Magnetek-brand radio remote controls. Flat rates allow our experienced technicians to return controls to you as quickly as possible. There is no wait for parts quoting. For critical applications, certain Magnetek radio remote control products are available for expedited service. Additional costs apply. Consult with your Magnetek distributor for more information.

Note: Cable and festoon systems, pendant pushbutton stations, and conductor bar systems are not eligible for repair.

Mining Certification & Support
The Magnetek Mining division has completed Part 46 Training from the Mine Safety and Health Administration (MSHA). This 32-hour training certification allows our technicians to enter underground or aboveground mines, allowing us to assist with start-up procedures and to see our equipment operating in an actual mining environment. For technical support call 1-262-783-3500 or email us at miningservice@magnetek.com.

Contract Services
As we have grown and evolved as a leading manufacturer of standard and custom control packages for overhead material applications, we have developed a unique, highly skilled labor force. Our talented staff has been trained to assemble and wire everything from basic control packages, such as pushbuttons and small panel enclosures, to complete automation control systems.

With a certified inspector and more than 30 wiring technicians on staff (UL 508 certification), we have the facilities and know-how to cost-effectively manufacture controls to meet your exact specifications. We can provide these services for everything from basic high-volume, standardized controls to complex, one-of-a-kind PLC driven systems.

For additional information on our capabilities, please contact our Contract Services Department at 1-800-288-8178. 

Yaskawa Authorized Service Provider (ASP)
Magnetek is an Authorized Service Provider (ASP) for comprehensive repairs of all Yaskawa brand drives
Our ASP program minimizes production downtime by providing Yaskawa drive customers with prompt and reliable service. Whether we are performing start-up service of a new drive at your location, on-site repair service of an existing drive, or fast repair of your drives at our world-class repair facility in Menomonee Falls, WI, you can be assured of the best repair service in the industry.

Contact us today at 800.288.8178 or yaskawaasp@magnetek.com for more information on repairing your Yaskawa drive. Learn more.

We use cookies to improve your experience on our site and to analyze site traffic. By continuing to use this website, you consent to the use of cookies in accordance with our Privacy and Security Policy.